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Case Study

Grocery Delivery & Route Management System

An ordering and delivery platform that balanced customer time slots with vehicle capacity, fresh-product controls, and route execution.

Client
Channel Islands Grocery Distributor
Industry
Grocery / E-commerce / Logistics
Country
Jersey
Services
  • E-commerce Platforms
  • Route Management
  • Workflow Automation
Grocery fulfilment interface connecting delivery routes, time slots, vehicle capacity, and order status
Illustrative concept representing the capacity-aware grocery delivery workflow.

The Challenge

Understanding the problem

The business needed to promise convenient delivery slots without exceeding limited vehicle capacity or losing control of fresh-product batches and expiry dates.

Capacity-constrained slots

Multiple orders could compete for the same fixed delivery window and service area.

Fresh-product controls

Expiry dates, batches, and weight-based pricing needed to remain part of the order flow.

Complex delivery planning

Routes, status updates, proof of delivery, and customer expectations had to stay connected.

The Solution

What Justo built

Justo built an online ordering and delivery system that validated capacity before confirming slots and connected fulfilment with the customer delivery journey.

Capacity-aware booking

Vehicle availability was checked before a delivery slot was confirmed.

Product traceability

The workflow handled expiry dates, batches, and weight-based pricing.

Driver operations

Routes, delivery status, and proof of delivery were managed in the same system.

Customer visibility

Customers could track delivery progress and receive an estimated arrival time.

How We Built It

A practical technical approach

Illustrative logistics network supporting the delivery management approach
Supporting visual representing the coordinated delivery workflow.

Architecture and approach

The ordering flow connects slot capacity, product controls, route planning, driver updates, and customer notifications through one shared delivery record.

The system was structured around the constraints of regional delivery areas, vehicle capacity, and perishable inventory.

Technologies used

  • Capacity rules engineValidate delivery availability before checkout confirmation.
  • Delivery workflowCoordinate routes, status, proof of delivery, and customer tracking.
  • Batch and expiry modelSupport fresh-product traceability and pricing requirements.
  • Customer notification layerShare delivery status and ETA updates throughout the order journey.

The Results

Outcomes and business impact

Delivery mileage and fuel consumption were reduced by 25%, while on-time delivery reached 98.5%.

reduction in delivery mileage and fuel consumption
25%
on-time delivery rate
98.5%

What changed

Key outcomes

  • Customers gained clearer delivery tracking and ETAs.
  • Operations coordinated slots, routes, batches, and proof of delivery in one workflow.

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  • New Jersey 08901
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