Manual dispatch
Managers assigned service calls without a shared schedule and work-order view.
Mon - Fri: 9:00 AM - 6:00 PM
Mon - Fri: 9:00 AM - 6:00 PM
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Case Study
A field-service platform connecting requests, work orders, technicians, routes, equipment history, warranties, maintenance contracts, and mobile job completion.
The Challenge
Service calls arrived by phone and technicians were assigned through spreadsheets, limiting visibility into availability, pending work, and recurring maintenance commitments.
Managers assigned service calls without a shared schedule and work-order view.
Pending jobs and technician availability were difficult to see centrally.
Annual maintenance contract visits could be missed without a reliable schedule.
The Solution
Justo developed a service management platform for dispatch, equipment history, recurring visits, and mobile field updates.
Incoming work could be recorded, assigned, and followed through completion.
Managers could coordinate daily field availability and travel.
Warranties, prior work, and AMC visits were connected to serviced equipment.
Technicians could record parts, signatures, updates, and service reports in the field.
How We Built It
Service requests become work orders linked to technicians, routes, equipment history, warranty or contract commitments, and mobile completion records.
The platform was shaped around both the dispatcher's planning needs and the technician's field completion responsibilities.
The Results
The platform improved scheduling speed and field visibility while giving the business one place to monitor recurring maintenance commitments.
What changed
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Connect dispatch, technicians, equipment history, recurring visits, and mobile completion in one workflow.
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